Customer Service Early Years

Please consider face-to-face training if you have a large group of learners requiring this subject

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Overview

The definition of customer service states that it is the assistance and advice provided by a company to those people who buy or use its products or services. This is no different for the early years sector.

This course will look at what good customer service is and how you can embed it into your everyday practice.

The learning objectives for this course are as follows:

  1. To know what customer service is
  2. To understand good customer service
  3. To know how to support paperwork in your settings
  4. To know when customer service really starts
  5. To know how to support good customer service within your setting
  6. To know what to do when things go wrong
  7. To ensure everyone is working from the same process

This course will ensure your practice is in line with the requirements of the Early Years Foundation Stage, The Early Years Framework and The Foundation Phase. It will also support your continuous professional development in line with the Early Years Teachers Standards.

Should you wish to discuss your needs before making a booking, please go via our live chat.

If you are an organisation and you have 5 or more learners who require the above training please consider our face to face options.

Breakdown of Units
UNIT ONE
Course

Unit one is your course. Designed using interactions, gamification, videos, reading & reflective practises

Some subjects have less or more modules
UNIT Two
Quiz

Unit two is an assessment to gauge how much knowledge you have retained. In some course this unit is within the course

Some subjects have less or more modules
UNIT Three
Handbook

Unit three is a comprehensive handbook that you can download - based on the course - to support you in the future if you need a recap. In some courses, this unit is within the course

Some subjects have less or more modules
Unit Four
LOR

The learning outcome review is designed to ascertain what the learner has learnt & how the knowledge will be implemented day to day

Some subjects have less or more modules

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